Skip to main content

FAQ

What is Subsocial?#

Subsocial is a set of Substrate pallets with a Web UI that allows anyone to launch their own decentralized social network or community. Subsocial is not a decentralized social network, like Twitter or Facebook, but rather Subsocial is a platform for building social networks.

Where does the name come from?#

Subsocial will be the underlying architecture which the social networks of the future are built on top of. The prefix Sub refers to two things:

  • Subsocial will be the base layer supporting all of the social networks built on top of it
  • Subsocial is built on the Substrate technology

Why does Subsocial need a parachain?#

To learn about why Subsocial is launching as a parachain, please read this article.

How does Subsocial compare to Facebook, Twitter, Instagram, etc.?#

Because Subsocial is not a social network, but a platform to build social networks on, this is an apples to oranges comparison. However, social networks built on top of Subsocial will have numerous advantages compared to Web2 social networks, such as decentralization, censorship resistance, multiple avenues of decentralized monetization (no middle-men charging fees), and various other benefits of running on a blockchain.

What are the benefits of building a community on Subsocial?#

Due to some of the features listed above, Subsocial will allow you to create a much more vibrant and involved community. Utilizing social tokens and decentralized governance features, community members will be able to become participants in a way never before experienced. Because Subsocial is a censorship resistant protocol, there is no central authority that can control your community. Instead, the community itself can determine their own moderation and membership rules.

How can users benefit from using Subsocial?#

On traditional social networks, most users never receive any compensation for the value they provide to the network. With social networks built on Subsocial, users will actually be able to capture the value they produce through various monetization methods, like tipping, subscriptions, social tokens, selling ad space, and more. Additionally, Subsocial will feature an algorithm marketplace, letting users be in control of the content they see.

I cannot get my Polkadot.js extension to connect to the website. What is wrong?#

If you are having issues connecting, try the below steps.

  • Make sure your Polkadot.js account is set to "Allow use on any chain"
  • Make sure you have allowed app.subsocial.network to access your Polkadot.js
  • Update your metadata
  • Turn your AdBlock off
  • Reload the page (only do this one time - please do not reload the page repeatedly).

I am having trouble figuring out how to use Subsocial. What can I do?#

If you have any questions, please reach out to us in our Telegram or Discord chats.

How is inappropriate or illegal content handled on Subsocial?#

Subsocial has multiple ways to handle undesirable content. All posts must be made in spaces, and the owner(s) of a space can either moderate themselves, or appoint moderators, who can take care of stuff like that. Additionally, because Subsocial is made up of a separate back-end (the blockchain) and front-end (websites or mobile apps), the creators/operators of the front-end can moderate on their end. Here is an easy example: a website that runs on Subsocial that is just dedicated to cats would not show any content from the Subsocial blockchain that has to do with dogs.

For more information, check out this post.

What are SUB tokens? What can I do with them?#

SUB tokens are the native token of the Subsocial blockchain, and can be used to interact with the network.
You can use your SUB tokens to create a space, make posts, and interact with others on Subsocial, by following them, or commenting and voting on their posts. Currently, you can also tip other users using your SUB tokens, and more monetization features will be added in the future.

You can also burn SUB to generate a larger amount of NRG to complete transations.

What is NRG?#

NRG is short for energy, which can be used to perform actions on the network, instead of SUB tokens. NRG can be created by burning SUB tokens. NRG is not a token, and is not transferrable. When it is created, it can be created in any account, not only the account that burned the SUB tokens. This means you can gift your friends energy, or get free energy from the operator of a social network running on Subsocial.

Is there a way to get free tokens in order to use Subsocial?#

No, but in the future applications may give NRG to their users for free, allowing you to use Subsocial.

How can I buy Subsocial tokens?#

Currently it is not possible to buy Subsocial tokens.

What is the ticker for Subsocial’s token?#

The ticker of the token is SUB.

What is the total token supply?#

The total supply at launch was 1 billion (1,000,000,000) tokens. Annual inflation will be 7.5%.

Can I stake my tokens that are still locked in vesting?#

Yes, you can stake tokens that have not vested yet.

Is SUB an ERC20 token?#

No. Subsocial has its own native token built on the Substrate blockchain framework. Our token uses the same technology as DOT, KSM, KAR, and other tokens of Substrate-based chains.

Where can I see Subsocial's smart contracts?#

There are no smart contracts for Subsocial, because it is built as a custom blockchain on top of the Substrate blockchain framework. The Subsocial blockchain is optimized for social networking types of operations, and has very low fees.

Do you have a lightpaper?#

Subsocial Lightpaper

Where can I learn about Subsocial's tokenomics?#

Subsocial Tokenomics

How do I start using Subsocial?#

Install the Polkadot.js extension in your browser. This extension allows you to sign transactions for the Subsocial blockchain. It’s similar to MetaMask (a browser extension for Ethereum).

After the Polkadot extension is installed, create (or import) your account and then you can sign in on the Subsocial web dapp (decentralized application) by visiting this link. A tutorial on how to install and use Polkadot.js is available here.

To use the dapp, you will need Subsocial tokens.

Can I use Subsocial on mobile devices?#

You can read posts and comments from any mobile browser. To interact with Subsocial from a mobile device, check out our Nova Wallet tutorial.

Is there an existential deposit on Subsocial?#

Currently the existential deposit on the betanet is 0.1 SUB. This is subject to change in the future depending on the overall tokenomics of Subsocial.

I have problems with the Polkadot{.js} extension. What should I do?#

My account is not displaying correctly#

Double check that your extension is connected to the web dapp. If so, refreshing the page helps.

I do not see new accounts from Polkadot.js extension#

If you don’t see new Polkadot{.js} accounts on the web dapp in the top right corner, try to sign out, reload the page, and sign back in.

I reloaded a page, but it did not help#

We recommend reloading the page with cache clean (Ctrl+F5 in most browsers).

My transactions fail#

In most cases, reloading a page of the Subsocial web dapp should solve your problem. If you are still having trouble with sending transactions (when following a space, creating a post or a comment, upvoting, etc.), report it to one of our official chats (preferably main chat in English).

What are the official social links?#

See all of our important links here.

Telegram chats#

Is there any documentation about agreements, privacy or legal status?#

Terms of Use

Privacy Policy

Token claim for Uptrennd (1UP) token holders#

When was the Snapshot of 1UP balances taken?#

The 1UP snapshot was taken on May 4, 2021.

When will eligible participants be able to claim their Subsocial tokens?#

The date is not announced yet. Follow our announcements channel to keep updated.

How does Subsocial store user’s content and data?#

Subsocial uses the InterPlanetary File System (IPFS) to store user’s content. To learn more about how IPFS fits into the Subsocial stack, check out this article.