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FAQ

What is Subsocial?#

Subsocial is a set of Substrate pallets with a Web UI that allows anyone to launch their own decentralized social network or community. Subsocial is not a decentralized social network, like Twitter or Facebook, but rather Subsocial is a platform for building social networks.

Where does the name come from?#

Subsocial will be the underlying architecture which the social networks of the future are built on top of. The prefix Sub refers to two things:

  • Subsocial will be the base layer supporting all of the social networks built on top of it
  • Subsocial is built on the Substrate technology

Is Subsocial a parachain, or a standalone chain?#

Both. The Subsocial betanet is transitioning to a standalone chain named Subsocial, while we are launching a parachain named SubsocialX (the X represents the experimental, exploratory, and cross-chain nature of the project).

SubsocialX will be used more for Social Finance and cross-project integrations, as mentioned here, while the main Subsocial chain will be used for social networking. A bridge between the two will be created, and the same token will be used for both chains.

Why does Subsocial need a parachain?#

To learn about why Subsocial is launching as a parachain, please read this article.

How does Subsocial compare to Facebook, Twitter, Instagram, etc.?#

Because Subsocial is not a social network, but a platform to build social networks on, this is an apples to oranges comparison. However, social networks built on top of Subsocial will have numerous advantages compared to Web2 social networks, such as decentralization, censorship resistance, multiple avenues of decentralized monetization (no middle-men to take a cut), and various other benefits of running on a blockchain.

What are the benefits of building a community on Subsocial?#

Due to some of the features listed above, Subsocial will allow you to create a much more vibrant and involved community. Utilizing social tokens and decentralized governance features, community members will be able to become participants in a way never before experienced. Because Subsocial is a censorship resistant protocol, there is no central authority that can control your community. Instead, the community itself can determine their own moderation and membership rules.

How can users benefit from using Subsocial?#

On traditional social networks, most users never receive any compensation for the value they provide to the network. With social networks built on Subsocial, users will actually be able to capture the value they produce through various monetization methods, like tipping, subscriptions, social tokens, selling ad space, and more. Additionally, Subsocial will feature an algorithm marketplace, letting users be in control of the content they see.

I cannot get my Polkadot.js extension to connect to the website. What is wrong?#

If you are having issues connecting, try the below steps.

  • Make sure your Polkadot.js account is set to "Allow use on any chain"
  • Make sure you have allowed app.subsocial.network to access your Polkadot.js
  • Update your metadata
  • Turn your AdBlock off
  • Reload the page (only do this one time - please do not reload the page repeatedly).

I am having trouble figuring out how to use Subsocial. What can I do?#

Subsocial is still in its beta phase, and we are working on improving the user interface and experience. If you have any questions, please reach out to us in our Telegram or Discord chats.

How is inappropriate or illegal content handled on Subsocial?#

Subsocial has two ways to handle undesirable content. All posts must be made in spaces, and the owner(s) of a space can either moderate themselves, or appoint moderators, who can take care of stuff like that. Additionally, because Subsocial is made up of a separate back-end (the blockchain) and front-end (websites or mobile apps), the creators/operators of the front-end can moderate on their end. Here is an easy example: a website that runs on Subsocial that is just dedicated to cats would not show any content from the Subsocial blockchain that has to do with dogs.

What are SUB tokens? What can I do with them?#

SUB tokens are the native token of the Subsocial blockchain, and are used to interact with the network.
You can use your SUB tokens to create a space, make posts, and interact with others on Subsocial, by following them, or commenting and voting on their posts. In the future you will be able to send other users tips with SUB tokens, and much more.

Will there be an IDO?#

An IDO is not planned at this time.

Will there be an IEO?#

The team is currently looking into an IEO, but nothing has been announced yet. Follow our announcements channel to stay updated.

Is there a way to get free tokens in order to use Subsocial?#

You can get a free token from our token faucet by filling out a short survey.

How can I buy Subsocial tokens?#

Currently it is not possible to buy Subsocial tokens.

What is the name of Subsocial’s token?#

The name of the token is SUB.

What is the total token supply?#

The total supply at launch will be 100m tokens. Annual inflation will be 7.5%.

Can I stake my tokens that are still locked in vesting?#

Yes, you can stake tokens that have not vested yet.

Is SUB an ERC20 token?#

No. Subsocial has its own native token built on the Substrate blockchain framework. Our token uses the same technology as DOT, KSM, KAR, and other tokens of Substrate-based chains.

Where can I see Subsocial's smart contracts?#

There are no smart contracts for Subsocial, because it is built as a custom blockchain on top of the Substrate blockchain framework. The Subsocial blockchain is optimized for social networking types of operations, and has very low fees.

Do you have a lightpaper?#

Subsocial Lightpaper

Where can I learn about Subsocial's tokenomics?#

Subsocial Tokenomics

How do I start using Subsocial?#

Install the Polkadot.js extension in your browser. This extension allows you to sign transactions for the Subsocial blockchain. It’s similar to MetaMask (a browser extension for Ethereum).

After the Polkadot extension is installed, create (or import) your account and then you can sign in on the Subsocial web dapp (decentralized application) by visiting this link. To use the dapp, you will need Subsocial tokens, so please visit our token faucet.

Can I use Subsocial on mobile devices?#

You can read posts and comments on mobile devices. Currently it is not possible to post, comment, up/downvote, share, or follow from mobile devices. This is because our current web dapp requires the Polkadot.js extension to sign transactions, and modern mobile browsers (like Chrome and Firefox) do not support the extension. We currently have a mobile app in development.

Is there an existential deposit on Subsocial?#

Currently the existential deposit on the betanet is 0.1 SUB. This is subject to change in the future depending on the overall tokenomics of Subsocial.

I have problems with the Polkadot{.js} extension. What should I do?#

My account is not displaying correctly#

Double check that your extension is connected to the web dapp. If so, refreshing the page helps.

I do not see new accounts from Polkadot.js extension#

If you don’t see new Polkadot{.js} accounts on the web dapp in the top right corner, try to sign out, reload the page, and sign back in.

I reloaded a page, but it did not help#

We recommend reloading the page with cache clean (Ctrl+F5 in most browsers).

My transactions fail#

In most cases, reloading a page of the Subsocial web dapp should solve your problem. If you are still having trouble with sending transactions (when following a space, creating a post or a comment, upvoting, etc.), report it to one of our official chats (preferably main chat in English).

What are the official social links?#

See all of our important links here.

Telegram chats#

Is there any documentation about agreements, privacy or legal status?#

Terms of Use

Privacy Policy

Token claim for DOT / KSM token holders#

When were the snapshots of DOT and KSM Balances taken?#

Two snapshots were taken for both Polkadot and Kusama, on April 15th, 2021 and May 21st, 2021.

Here are the April 15th DOT snapshot and the May 21st DOT snapshot, and the April 15th KSM snapshot and the May 21st KSM snapshot.

When will eligible participants be able to claim their Subsocial tokens?#

The date is not announced yet. Follow our announcements channel to keep updated.

Token claim for Uptrennd (1UP) token holders#

When was the Snapshot of 1UP balances taken?#

The 1UP snapshot was taken on May 4, 2021.

When will eligible participants be able to claim their Subsocial tokens?#

The date is not announced yet. Follow our announcements channel to keep updated.

How does Subsocial store user’s content and data?#

Subsocial uses the InterPlanetary File System (IPFS) to store user’s content. To learn more about how IPFS fits into the Subsocial stack, check out this article.